By purchasing from us you have agreed with all terms and conditions and policies, including; shipping policy, warranty and return policy.
IMPORTANT INFORMATION REGARDING FREE POSTAGE
We offer free postage across all products. However, to offer the best possible prices to customers located closer to our distribution warehouses, free postage on selected products is excluded from several states. In this event please contact us for a postage quote.
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to.
We try our best to include all the undeliverable postcodes, however, there are still a few postcodes that are undeliverable for some products. Orders with no shipment service will be cancelled and refunded automatically.
Please kindly contact our customer service for more information if you need the item to be delivered to remote areas to ensure your order will be processed successfully.
If the system does not accept your postcode, then there is a possibility that we can post to you at an additional (quoted) cost. In this event please contact us and we will provide a postage quote.
GENERAL POSTAGE INFORMATION
Orders can be dispatched from one or more warehouse locations. If you have ordered multiple products, or a kit that contains multiple products, your order may be shipped from more than one location and by different couriers.
Items will be shipped within 48hours following confirmation of full payment.
Local pickup is available on the Mid North Coast for some products, please contact us for details
As we have already negotiated the most competitive courier pricing, combined postage discounts may not be available depending on size, weight and quantity of items. Please contact us to determine if combined postage is possible for your selected items
Oversized or overweight items cannot be delivered to PO boxes, please provide street address, please contact us if you have any questions relating to this
Postage costs include actual postage and handling cost
Orders will be delivered during a business day
If an alternative address is more convenient for you, please change your address before you checkout
Please ensure you have the correct delivery address to avoid additional postage costs resulting from packages needing to be redirected
To offer a fair postage costing system that saves you money, we utilise a postage calculation system that references variable postage costs specified for up to 15 different regions across Australia. We employ this functionality only on selected products, which will be free postage within NSW and discounted to all other states.
To provide competitive pricing and the most suitable service we utilise multiple couriers who are selected depending on product size & weight, required transport method, your location, and speed of service. These include but are not limited to:
Items that weigh 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet enabled freight system. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool.
When your order is dispatched, you will be given a consignment number. You can use the number to track your order.
For items that weigh below 22kg with a lower cost than eParcel, the item may be dispatched with Fastway, depending on dispatch and receipt locations. In this case you will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items are delivered safely to your door.
Parcels dispatched with Fastway are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view date and time of despatch, and the location once it reaches the distribution centre closest to you.
A non- PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service representatives.
Parcels that weigh over 22 kg may be dispatched with Allied Express. Allied Express is the biggest independently owned courier company in Australia with offices in all major mainland capitals.
Each parcel will carry a barcoded address label and you will be able to track your items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
Your personal information could be collected while you visit our website, when you deal with us over the telephone, send us correspondence (could be by letter, fax or email), or when you have contact with us in person. No personal information will be collected by us without your consent. We consider that your consent is granted when you complete the fields necessary to facilitate a transaction through our websites.
UNSUCCESSFUL DELIVERY ATTEMPT
If no one is present when the order arrives, and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel in your local Post Office. If your item is delivered by Allied Express, arrangement will be made in advance to ensure your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.
REJECTED BY RECEIVER
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel must be resent.
The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service representative.
Pick up or arranging your own courier is not available at our warehouses in Sydney and Melbourne, this ensures our distribution centres can dispatch all goods efficiently & effectively.